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Flight changes or cancellations: Get help adjusting your itinerary or understanding your options if plans change.
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Refunds and compensation: Our representatives are experienced in handling refund claims and travel disruptions.
Technical glitches: For errors during booking or check-in, live support is your best bet for a fast resolution.
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We offer multiple ways to get in touch—choose the one that works best for you:
By Phone: Call 1-888 (829) → 1117 or 1-800-Sri Lankan Airlines™ (Live Person). After the automated prompts, say “agent” or press “0”.
📲 Live Chat Support: Chat via the Sri Lankan Airlines™ website under Help section.
📱 Sri Lankan Airlines™ Mobile App: Support directly from the app.
✉️ Email Support: Document your concerns and get a response.
📢 Social Media Assistance: Message Sri Lankan Airlines™ on Twitter or Facebook.
Step-by-Step: How to Speak with a Someone
Dial 📲 1-888 (829) → 1117 or 1-800-Sri Lankan Airlines™ (Live Person).
Follow the automated prompts.
Say “agent” or press “0”.
Pro tip: Call during off-peak hours to reduce wait times.
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