QuickBooks American Express Not Syncing – Why It Happens & How to Fix It

American Express is one of the most commonly used business credit cards in the U.S., and syncing it with QuickBooks Online or Desktop allows for seamless expense tracking. But what if you suddenly notice that QuickBooks American Express not syncing correctly? Whether it’s missing transactions or failed connections, the issue can be frustrating—especially when your books rely on accurate, up-to-date data.

Facing “QuickBooks American Express Not Syncing” issue? Discover top causes, proven fixes, and expert help to get your transactions syncing smoothly again.

Need immediate support? Call us at +1(866)409-5111

Common Signs of Amex Not Syncing With QuickBooks

You might be facing the syncing issue if:

• Recent transactions are not showing in QuickBooks.

• You receive sync failure notifications.

• Bank feeds stop updating automatically.

• Manual sync does not import new Amex data.

• Connection between QuickBooks and American Express shows as "inactive" or "needs attention".

Why Is QuickBooks American Express Not Syncing?

There are several potential reasons behind this frustrating issue. Identifying the exact cause helps in applying the right solution.

Top Causes Include:

• Bank server issues on American Express's end.

• Expired or revoked login credentials.

• Changes in Amex online banking interface or permissions.

• Outdated QuickBooks version or browser cache issues.

• Bank feed errors or incomplete setup.

• Third-party security software interfering with the sync process.

• Multiple Amex accounts linked incorrectly.

How to Fix QuickBooks American Express Not Syncing

Below are the most effective solutions to resolve the syncing problem. Follow them step-by-step based on your version of QuickBooks.

Solution 1: Check Amex Website and Login Credentials

1. Go to the American Express website.

2. Log in with your credentials.

3. Check if you can view your transactions.

4. If login fails, reset your password.

5. Return to QuickBooks and re-authenticate your account.

Tip: QuickBooks cannot sync if your Amex account is locked or credentials are outdated.

Solution 2: Manually Update the Bank Feed

In QuickBooks Online:

1. Go to Banking > Transactions > Bank accounts.

2. Locate your American Express account.

3. Click Update at the top right corner.

4. Wait a few minutes and refresh the page.

This action manually pulls the most recent transactions and may restore the sync.

Solution 3: Disconnect and Reconnect the Amex Account

If the sync still doesn't work, reset the connection.

1. In QuickBooks, go to Banking > Transactions > Linked Accounts.

2. Select Edit next to the Amex account.

3. Choose Disconnect this account on save.

4. Save and close.

5. Reconnect the account by selecting Link Account, search for American Express, and log in again.

Make sure to match the correct Amex account type (business vs. personal).

Solution 4: Clear Browser Cache and Cookies (QBO)

QuickBooks Online may glitch due to stored cache data.

1. Open your browser settings.

2. Clear cache and cookies.

3. Restart the browser.

4. Log back into QuickBooks and try syncing again.

Solution 5: Update QuickBooks Desktop

If you’re using QuickBooks Desktop, syncing may be disrupted by outdated software.

1. Open QuickBooks.

2. Go to Help > Update QuickBooks Desktop.

3. Select Update Now, check all updates.

4. Once complete, restart QuickBooks.

Also ensure your Bank Feeds preferences are configured properly.

When to Use QuickBooks Tool Hub

QuickBooks Tool Hub can fix many sync issues:

1. Download and install QuickBooks Tool Hub.

2. Open it and select Banking Issues.

3. Run the QuickBooks File Doctor Tool.

4. Follow on-screen prompts to detect and repair the issue.

How to Prevent Amex Sync Issues in the Future

Avoid running into this problem again with a few proactive steps:

Best Practices:

• Regularly check your bank login credentials.

• Maintain your QuickBooks version up to date.

• Avoid renaming or relinking accounts frequently.

• Perform manual updates every few days.

• Set up email notifications for sync errors.

Still Not Syncing? Call the Experts

Sometimes, the syncing error could be due to backend issues or corrupted files. If you’ve followed all the steps above and the issue persists, it’s time to get help from a QuickBooks expert.

Contact QuickBooks Support Now at +1(866)409-5111
Our U.S.-based support team is available 24/7 to get your American Express syncing smoothly again.

Final Thoughts

When QuickBooks American Express not syncing, it can delay your financial reporting, disrupt cash flow tracking, and increase manual work. Fortunately, most sync issues can be fixed with simple updates or by reauthorizing your bank connection. Whether you're using QuickBooks Online or Desktop, this guide should help you restore that vital connection.

If you're ever unsure, don’t wait. Contact an expert and protect your books.