Top 7 Use Cases of Virtual Numbers for Indian Businesses

Imagine you run a small business in India and you are struggling to keep up with customer calls. Some calls are missed and you can’t tell which marketing effort is bringing in the most leads.

You know there is a better solution but unsure what it is. That's when you hear about virtual numbers. These cloud-based numbers can solve all your problems.

So it is best to look for reliable virtual number provider in India to streamline communication, track marketing performance, and ensure you never miss an important call. Continue reading to explore the 7 use cases of virtual numbers for Indian businesses

1.     Enhance Local Presence  

International businesses must blend in with the local population in order to establish community relations. A local number is the most effective approach to strike this balance. It improves people's attraction for a brand while also increasing trust. Furthermore, customers are more likely to answer a call from a local number, i.e., from their own city or state, rather than an unfamiliar code.

Businesses might choose different virtual numbers for various cities. This would allow agents to deliver more accurate and tailored information to a specific location, as well as analyze region-specific call statistics.  

2.     Privacy and Security

A virtual number enhances your business privacy by keeping your personal number hidden. You can share the virtual number for all professional communication. It also provides extra security, as virtual phone systems use encryption to protect your calls and data from unauthorized access.

This ensures that your business conversations remain secure, offering peace of mind while maintaining a professional image without compromising on privacy.

3.     Tracking Field Sales Calls.  

Field sales professionals, including medical representatives and real estate agents, are always on the road. They communicate mainly via cell phones. Virtual phone numbers allow businesses to trace and manage these calls. Businesses issue a virtual number to each of their sales agents so that they can use these phone numbers instead of their own phone numbers while dealing with clients.

Calls can now be easily recorded and tracked. With a simple CTI link, these calls may be immediately registered into the CRM, making it simple to locate call data against client tickets.  

4.     Tracking results on marketing campaigns  

Use virtual numbers to track your marketing ROI. To begin, assign a unique virtual number to each campaign.  

For example, publish a different number on your outdoor advertising, another on your online ads, and a third on your print ads. You can route calls to the same or various agents, but the marketing manager can easily check how many leads came in per campaign by visiting your call center reports.  

5.     Enhancing Client Relationships 

Many businesses have to offer customers personal conversations with their employees. For example, banks and insurance businesses, frequently appoint relationship managers to customers. Connecting with reliable virtual number provider in India helps you to manage these calls.

Because the numbers are not assigned to a single phone, you can guarantee that the relationship manager never misses a customer call. When they are not at their desks, the system can automatically send customer calls to their mobile phones. Alternatively, these calls might be forwarded to the agent's home landline. 

6.     Improving Ecommerce Experiences.  

On-the-go service delivery professionals may need to contact customers for directions or in other situations, such as when the customer does not answer the doorbell during a delivery. Businesses provide their delivery agents with a virtual number for all such communications. Their cloud telephone solution also assigns customers a temporary virtual number.  

So delivery agents can contact and communicate with customers on their mobile phones, but the caller ID displayed on both phones is actually a virtual number.  Customers and delivery agents can communicate without providing their personal phone numbers. In addition, the system records and tracks calls for compliance, quality, and training purposes. 

7.     Connecting Service Engineers with Customers 

Virtual numbers are beneficial for appliance companies that need to connect customers with service engineers. Since engineers are constantly on the move, they need a reliable communication system to coordinate with customers for home visits.  

Virtual numbers make this possible by temporarily assigning a number to the customer. This number is shared with both the engineer and the customer, allowing them to communicate without sharing personal phone numbers. This efficient setup helps ensure smooth coordination for service visits. 

Wrapping it Up

Virtual numbers are a powerful tool for Indian businesses, offering improved communication, enhanced privacy, and better tracking of sales and marketing efforts. They enable businesses to maintain a local presence, connect with customers efficiently, and ensure secure interactions. Hence, it is best to choose a virtual phone number provider India to use these benefits and enhance business operations. This will help streamline communication and drive business growth.